Refund Policy

Ship Shine Marine Group Ltd. (“Company”, “we”, “us”) aims to deliver high-quality results and fair service terms.

 

Effective date: January 4, 2026

 

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To confirm a booking, we require an e-Transfer booking deposit:
   •    $75 for vessels up to 30ft
   •    $150 for vessels 31ft and above
The deposit is non-refundable, except where required by law, and is applied to the final invoice.

 

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•  More than 48 hours’ notice: you may reschedule without penalty (subject to availability). Your deposit will be applied to the new date.

•  Within 48 hours: the deposit is forfeited.

•  No-show / no access: if we arrive and cannot access the vessel/work area, the deposit is forfeited.

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Marine detailing is weather-dependent. If conditions are unsafe or would compromise quality, we may reschedule. This is not a cancellation—your deposit transfers to the new date.

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If you have a concern with the completed service, you must notify us in writing within 48 hours. Where appropriate, we will be given a reasonable opportunity to inspect and correct the affected area.

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Refunds are considered only when:

•  The Company is unable to complete the agreed service, and

•  A correction/re-do is not possible or reasonable. Any refund, if approved, will be limited to the amount paid for the specific service at issue, where permitted by law.

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Prices are before tax unless stated. GST applies to taxable services effective February 1, 2026 and will be shown on the invoice/receipt.​

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Email: shipshine.group@gmail.com

Phone/Text: ‪+1 778 539 3950‬